Lindsay Corporation
  • 21-Apr-2017 to 21-Jun-2017 (CST)
  • Customer Service
  • Olathe, KS, USA
  • Full Time

Elecsys Corporation, Elecsys Corporation provides innovative machine to machine (M2M) data acquisition and industrial Internet of Things (IoT) communication technology solutions for critical industrial applications worldwide.  Primary markets include energy production and distribution, agriculture, water management, safety and security systems and transportation.  The Elecsys culture values innovation, reliability, quality, and customer support.  Elecsys is subsidiary of Lindsay Corporation (NYSE: LNN) based in Omaha, Nebraska.

The Product Support Technician will work directly with customers to help resolve any Hardware or Software issues regarding operation and maintenance of remote monitoring products and ruggedized hand-held computers. The position also requires travel to customer's sites to install equipment and troubleshoot problems.

Duties and Responsibilities:

  • After a training period, travel will be required to perform installs and troubleshoot problems in the field.
  • Answer incoming calls from customers concerning technical support issues in a professional, polite, and courteous manner then provide prompt resolution.
  • Follow up all requests in a timely manner to ensure customer satisfaction.
  • Strong PC skills with Database Programs, MS Word, Excel.
  • Maintain diplomacy when addressing escalated matters.
  • Interact with the engineering and production departments to improve product reliability.
  • Perform other duties as assigned by management.

Knowledge, Skills, and Abilities:

  • AA Degree in Electronics Technology or equivalent military training or experience is required.
  • Tech Support experience is preferred.
  • Superior interpersonal skills for dealing with customer problems.
  • Experience in the test, troubleshooting and repair of digital and analog circuits is preferred.
  • Must be willing to travel as required.
  • Must be a self starter that is persistent in meeting deadlines and working on their own.
  • Must have strong oral and written communication skills.

Elecsys Corporation offers a comprehensive benefits package including:

  • Health, dental, vision and life insurance
  • Employer matched 401k
  • Long-term and short-term disability
  • Paid time off
  • Paid holidays

 

Elecsys Corporation is an Equal Opportunity employer. Please visit us at www.elecsyscorp.com.

Lindsay Corporation
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