Lindsay Corporation
  • 23-Apr-2018 to 30-Dec-2018 (CST)
  • Customer Service
  • Omaha, NE, USA
  • Full Time

Lindsay Corporation manufactures and markets water management equipment and services including irrigation systems, pump stations, filtration, and M2M controls designed to increase or stabilize crop production while conserving water, energy, and labor, and that also provide efficiency benefits in various industrial applications. Our Transportation Solutions business manufactures and markets infrastructure and road safety products, designed to make roadways and railways safer during expansion and renovation. Through our portfolio of products and services, we strive to meet the needs of a growing world population. When you join our team, you can expect to make a difference in the work you do every day.

FieldNET is currently looking for a motivated individual to join Lindsay Corporation at our Global Headquarters in Omaha, Nebraska as a FieldNET-Global Technical Services Specialist.  This person will join a TEAM of people that are striving for excellence as a global leader in remote telemetry and total water management solutions. This individual will identify customer issues, determine root causes, evaluate options, and recommend the best solutions for the customer.

 

Expectations & Responsibilities:

  • Demonstrate Lindsay values: particularly, attracting and retaining customers for life, treating people with respect, and honesty, integrity, and trust in relationships and communications
  • Provide quality of service and support in a variety of areas including, but not limited to: global help desk phone support, customer training and orientation, issue tracking and escalation, fulfilling information requests, remote technical troubleshooting, customer assurance and new product/feature testing and validation
  • Demonstrate courage in identifying and addressing issues; ask for help or assistance when needed
  • Develop fact-based analysis for decision making; make decisions in a timely manner
  • Demonstrate a proactive vs reactive approach
  • Communicate openly and build relationships
  • Don't accept the status-quo; continue to raise performance expectations in all areas
  • Bring a positive, can-do-attitude every day and consistently exhibit a proactive approach to problem solving and issue resolutions
  • Make independent decisions regarding identification of issues, root cause and a plan of action to resolve issues presented
  • Identify, document and proactively communicate solutions to issues as presented. (Dealer letters, product notifications, issue escalations, end customer communications, etc.)
  • Facilitate various types of training to include webinars, videos, regional service schools and ad hoc dealer trainings                                                                                      

 

Requirements:

  • Bachelor's degree in an agriculture or technical field (e.g., Agriculture Engineering, Mechanized Systems Management, Electrical or Electronics, or Agronomy) or a professional license. Work experience or a combination of work experience and education will also be considered.
  • Preference for a minimum of 3 years' experience in irrigation, agriculture, electronics hardware, radio or wireless communication technologies, although new/recent graduates with directly applicable degrees will be considered.
  • Intermediate knowledge and understanding of techniques and concepts related to electricity, electronics hardware, wiring, and agriculture related technologies.
  • Preference for working knowledge of cellular communication networks as they relate to machine-to-machine (M2) and end user equipment and low power radio frequency equipment installation and network design.
  • Demonstrated history of making independent decisions regarding identification of issues root cause and plan of action to resolve for most issues presented.
  • Strong business acumen, problem solving, decision making, attend to detail, and analytical skills with the ability to multi-task.
  • Ability to provide phone/remote technical troubleshooting support.
  • Proven ability to read drawings and schematics. Conversant in electrical panel terminology.
  • Ability to write and edit user instruction manuals.
  • Strong working knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
  • Bilingual in English/Spanish with ability to read, write and speak both languages proficiently is highly preferred.
  • Ability to travel to customer sites, dealerships and training locations as needed.
  • Ability to lift 50 LBS, climb a ladder, vaild driver's license required

Why join Lindsay?  Lindsay offers a comprehensive benefits package. Eligible employees are offered standard company benefits package including company paid vacation, tuition reimbursement, paid holidays and life insurance; in addition, 401(k) with match, medical, dental, vision, disability insurance, flex spending accounts, and a stock purchase plan. We encourage a healthy lifestyle with fitness club membership benefits, wellness programs and non-tobacco user incentives.

Lindsay Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.

Lindsay Corporation
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