Lindsay Corporation
  • 04-May-2018 to 25-Jun-2018 (CST)
  • Customer Service
  • Olathe, KS, USA
  • Salary
  • Full Time

Elecsys Corporation provides innovative machine to machine (M2M) data acquisition and industrial Internet of Things (IoT) communication technology solutions for critical industrial applications worldwide.  Primary markets include energy production and distribution, agriculture, water management, safety and security systems and transportation.  The Elecsys culture values innovation, reliability, quality, and customer support.  Elecsys is subsidiary of Lindsay Corporation (NYSE: LNN) based in Omaha, Nebraska.

We are currently looking for a talented Customer Service Supervisor to join our team at Elecsys, located in Olathe, KS. This leader is a key role and will oversee the customer service department with ensuring team members are coming to resolution between operations, sales, and the customer. This Customer Service Supervisor role plays an integral part in training team members to provide exceptional customer resolution.  This position will get to interact and service their customers on an ongoing basis providing an enriching experience for both the customer and employee.  If you are looking for a unique, Customer Service Supervisor role in a growing business unit, apply today!

Duties and Responsibilities: 

  • Meets commitments of project completion dates and those assigned by management.
  • Coordinate and manage all travel by Customer Service team.
  • Coordinate training of Customer Service team on all new products.
  • Ability to manage peak customer call volumes and maintain even workload for department.
  • Offers ideas for continuous improvement of Elecsys customer service.
  • Work cooperatively and collaboratively with Elecsys departments to accomplish and build relationships.
  • Work with engineering and product management to provide customer feedback.
  • Train and mentor employees to increase performance in assigned areas
  • Develop proficient knowledge new Elecsys products.
  • Miscellaneous duties as assigned

 Knowledge, Skills, and Abilities: 

  • 3 -5 years of supervising direct reports.
  • Bachelor's Degree in Business Administration, Management, Operations, or a substantially similar field with demonstrated previous leadership experience OR an Associate's Degree with a minimum of 5 years of demonstrated leadership experience
  • Driven problem solver with proven success in technical trouble shooting with a sense of urgency and the ability to prioritize and multi-task in a flexible, fast paced and challenging environment.
  • Must be team-oriented, possess a positive attitude and work well with others.
  • Strong leadership skills with and ability to lead a high performing staff.
  • Strong written and oral communication/interpersonal skills.
  • Microsoft Office and CRM proficiency.

Elecsys is an Equal Opportunity employer. Candidates will be selected for posted positions without regard to race, color, religion, national origin, age, disability, Vietnam era military service or any other basis on which discrimination is prohibited by federal, state, or local laws.

Lindsay Corporation
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